- All returns are subject to a 15% restocking fee.
- Claims not accepted unless arrival is effected at the given address within 14 days.
- Kanga does not accept returns or exchanges on electrical items.
- Kanga will not refund due to change of mind. If you are unsure that the part will suit your loader model please call 1300 4 KANGA to confirm prior to purchase.
- If you order a part that is not suitable for your loader, we are happy to exchange at the customers freight expense.
Kanga Loaders Global Pty Ltd uses Australia Post as a preferred method of shipping.The cost of freight through Australia Post will automatically appear in the shopping cart once address details have been filled in. The freight prices are determined by the weight of your shipment and your delivery address. Please keep in mind that delivery is available to business and private addresses only, no PO boxes. Parts ordered from the Kanga store will require a signature upon delivery, so please ensure you provide an address that will be manned during business hours.
Kanga Loaders Global Pty Ltd strives for excellence by providing exceptional customer service. All products listed are fast moving items, therefore we will make sure that these parts are always available. If for some unforeseen reason a particular product is unavailable, we will contact you immediately after we receive the order and discuss alternative methods, such as refund, an alternative item, or to be listed on back order. We trust that our descriptions are accurate, and thorough enough to guide you to the correct part for your loader, however if for some reason you are unsure about a part and it’s compatibility with your loader, please call 1300 4 KANGA to get in touch with your nearest Kanga spare parts interpreter. The representative will be happy to discuss your requirements, and provide professional solutions.
Kanga is committed to providing you with the best possible customer service experience. Kanga is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Kanga customer support features you are required to submit personally identifiable information. This may include but is not limited to a unique username and password, or providing sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Kanga takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used internally for the purpose of measuring visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Kanga reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.